The Kitzhof Inn is open year round

Everyone is welcome especially very well behaved children.

Reservations

Reservations should be made by phone or booking online by clicking the "book online" button on the home page.
Booking online allows you to give all your details on a secure server.
For a one night stay total payment is required when you make your reservation.
More than a one night then 50% of the total stay amount is required at time of reservation.
Deposits must be paid by credit card only by phone or online. Personal checks need to be mailed 21 days in advance for holidays and 14 days for non-holiday.
If you wish to pay in cash upon arrival a valid credit card number is needed to hold your reservation. Payment may be made by cash, personal check, traveler’s check, American Express, Discover, Visa, or Master Card.
Packages require full payment on booking.

Cancellation

If cancellation is received
14 days or more (21 days for holiday periods) prior to arrival, the deposit will be refunded less $25 handling charge.
Within 14 days prior to arrival (21 days for holiday periods) there will be no refund on the deposit.
If you cancel within 48 hours of arrival the full amount of the booking will be forfeit.
Please remember that a reservation is your commitment for the full period that you request. 
Should you arrive after your specified date or depart prior to the end of your confirmed reservation, you will be charged the full amount of your reserved stay. Deposits are applied to the last night of your initial reservation.
No refunds are available for packages.

Weather

The Innkeepers nor anyone else are responsible for predicting any weather conditions at any time.
Therefore there will be no refund of deposits if you cancel because of weather.
We may be prepared to transfer your reservation within the same season for non-holiday times.
There are no transfers for holiday periods.

Check In / Check Out

Check in is between 2pm and 9pm. If you plan to check in later please phone to organise special arrangements.
Early arrivals may leave their luggage in the Inn if the room is not ready. The public rest room is available as a changing room.
Check-out is requested not later than 10am.
Late departures may accrue a fee of $50 after noon, unless prior arrangements have been made.
After 2pm an additional 1 night's fee will be added to your bill.

Keys

Room keys are available at the reception desk and are assigned to the guest upon check in. You may keep the key for the duration of your stay but you must hand in the key when you check out. If you mistakenly take the key home, then we ask you to mail it back as soon as possible.
Lost or unreturned keys will incur a replacement fee of $15 per key which will be charged to your account.

Children

Childen 6 yrs. or under are free when sharing with 2 adults.
Children 7 to 11 are $15 each per night.
Children 12 or older pay adult rate.

Pets

We have 2 pet rooms and they are in popular demand.
Pets must be kept in the room at all times and should not wander around the Inn, especially the dining room, as other guest may not like them.
Pets left in the room MUST be kept in a travel kennel or cage. There are no exceptions.
If you do not have a travel cage or kennel, we have one spare in house but if this is not available or not suitable then we reserve the right to refuse the booking if no cage can be found for the pet.
Pets are NOT allowed on ANY furniture, especially the beds. Any mess or damage to the room or fixture and fitting caused by the pet, will be charged to your final bill or forwarded to you after check-out.
(As a guide the basic cleaning charge is $50 and damage is rated on the type of damage caused)
When outside please clean up after your pet. Bags are available at reception and refuse should be deposited in the dumpster outside.
We reserve the right to refuse entry and/or cancel reservations to any pet and owner who show aggressive tendencies.

Smoking

For our guests comfort and safety, we have a strict non-smoking policy throughout the inn.
No Smoking applies to ALL substances.
Smoking is only permitted outside the building.
A minimum $150 cleaning charge will be added to your bill if you smoke in your room or any public places in the building.

Security of belongings

We do not take responsibility for any cash or valuable items left in the guest rooms or public areas.
You are solely responsible for your belongings. Any items left behind can be mailed back at your cost and liability, when requested.
Clothing items not claimed will be kept in our "lost property" box for 6 months then they will be donated to the local thrift shop.

Damage

Any damage to fixtures or fittings including carpets, rugs, furniture, doors and walls caused by you or your group during your stay, will be charged to your credit card accordingly.

Behaviour

Any unreasonable behavior, disturbance to other guests or unsociable acts will not be tolerated in the Kitzhof Inn. This is for the comfort of ALL our guests which we treat with equal respect.
We expect parents to assert reasonable control over their children in common areas.
Guests showing unreasonable behavior or non-compliance with the policies itemized above will be asked to leave the premises with no refund to their reservation.

Parking

We have parking spaces for 24 - 26 cars.
Snow may reduce this area in winter and double parking may be required. Please let reception know if you double park.
The Kitzhof does not take responsibility for any damage or theft to or from your vehicle while in our parking lot.
The guest is responsible for their vehicle and parks in our parking lot at their own risk.